Shipping

You can check cost of goods and the shipping costs via our website. Simply add your desired products via our Shop to the shopping cart, select the shopping cart, click on Calculate Shipping, fill in your shipping address details and then click Update Totals.
All orders over AUD$1000 have FREE SHIPPING, most orders under this amount will have a shipping charge of AUD$300.

The calculated shipping cost or Free Fright offer includes all Dangerous Goods (Hazardous) packing requirements, documentation and compliance with IATA DG shipping regulations as well as the actual freight cost of the shipping.
It does not cover any importation taxes if they are applicable. It is the buyers responsibility to pay any additional import duties or taxes or government charges that your country may have. Please contact your local government or customs department if you wish to know more about import taxes and charges for your country.

All website prices are in Australian dollars
Please also note that there is 10% gst included in the prices listed on our website, when you enter your country and shipping address into the website shopping cart this 10% gst will be removed if you are not in Australia.

Shipping to your country
If your country is not listed in our shopping cart it is likely that air freight of DG products is not permitted into your country or that there is a local distributor that you can purchase from. If you wish to order and cannot find your country listed please check our store locator to see if there is a store in your country or contact us to see if we can ship to your country.

Problems with Shipping
Due to different country regulations and or changes to airfreight routes from time-to-time we are unable to ship some orders. If this happens we will contact you to discuss alternate shipping options, costs and also offer you a full refund if required.

FREE TRIDENT International Shipping

Minimum spend is AUD$200 on TRIDENT products only for free shipping.
If you wish to order and cannot find your country listed please check our store locator to see if there is a store in your country or contact us to see if we can ship to your country. We are unable to offer free shipping to countries that already have an authorised TRIDENT distributor.
Due to different country regulations and or changes to airfreight routes from time-to-time we may be unable to ship some orders. If this happens we will contact you to discuss alternate shipping options, costs and also offer you a full refund if required.
It is the buyers responsibility to pay any additional import duties or taxes or government charges that your country may have. Please contact your local government or customs department if you wish to know more about import taxes and charges for your country.

Shipping Times

Once payment for your order is cleared we generally pick, pack and send the same day. If your order is received outside of our regular business hours or too late in the day to be processed, your order will be processed on the following business day.

Australian Delivery Times
In general we find that deliveries to metro Melbourne, Sydney and Adelaide are made within 1-3 working days. Tasmania, Brisbane, SEQ, country Vic, NSW and SA take 2-4 days and Perth 3-5 days. FNQ, NT and remote areas will take 5-10 days.

International Delivery Times
United Kingdom, United States & EU (5-7 business days)
Japan, China, Taiwan, Singapore, Thailand (8~10 business days)
Rest of World (6~15 business days)

REFUNDS & RETURNS

We accept returns within 30 days of receiving goods for faulty or incorrectly supplied goods and will process refunds provided the goods have not been opened or used.

For change of mind or other reasons we may at our discretion accept a return provided the goods are returned to us within 30 days in re-sellable condition and the buyer pays for any return postage charges. Original postage charges are non-refundable.